Help and Support
Ask Questions. Need more answers?
We have several options to assist you
with finding the help you need
Contact our Solarislive support team for additional help to get your event online in no time.
Need to reach us outside of our regular office hours?
On weekends and evenings please submit a ticket through the HelpDesk below.
Tickets are answered up to 8 pm EST on weeknights, and 5 pm on weekends.
Reach us by phone
Monday – Friday, 8:00 AM – 5:00 PM EST
For quicker assistance please log into your Solarislive account
Average response time – 2 business hours.
Please Note: When supplying information include as much detail as possible so we can provide a comprehensive answer.
We will do our best to answer your question within 24 hours.
Tickets and Knowledgebase
Our knowledgebase provides many answers at your fingertips
By using our ticket system
our support team can provide you with a quicker response time,
and track communications for quality resolutions.
Visit our YouTube Channel
View our videos for instruction and to see how it works.
The Solarislive Event Manager is specific to
Competition Festivals and Events.
An online management and registration cloud based software for Music festival competitions.
Manage and create your Syllabus, Schedule and festival registrations online in real time.
Specific to Competitions and Festivals across the United States, Canada and the UK