Help and Support 2019-07-25T00:07:46+00:00

Help and Support

Ask Questions. Need more answers?

We have several options to assist you
with finding the help you need

Contact our Solarislive support team for additional help to get your event online in no time.

Reach us by phone


Monday – Friday, 8:00 AM – 5:00 PM EST

For quicker assistance please log into your Solarislive account
before calling.



Average response time – 2 business hours.

Email »

Please Note: When supplying information include as much detail as possible so we can provide a comprehensive answer.

We will do our best to answer your question within 24 hours.

Help Desk

Tickets and Knowledgebase

Our knowledgebase provides many answers at  your fingertips

By using our ticket system

our support team can provide you with a quicker response time,

and track communications for quality resolutions.


Visit our YouTube Channel

View our videos for instruction and to see how it works.

You Tube Tutorials




The Solarislive Event Manager is specific to
Competition Festivals and Events.

An online management and registration cloud based software for Music festival competitions.
Manage and create your Syllabus, Schedule and festival registrations online in real time.

Specific to Competitions and Festivals across the United States, Canada and the UK