Why an email confirmation isn’t received
There are many reasons why an email may not be received. Once our service sends an email to a person’s email address, we don’t have any control over what happens to the email after it leaves our email server. Email verification providers use this data to predict the likelihood an email will return as a hard bounce. Each email that’s run through this system is categorized using a scoring system and 30 different diagnostic codes. If an email is suspect, it is isolated for review and the system either auto-corrects syntax errors, or marketers can approve/remove the suspect email from their list.
Here are the most common issue we hear:
I’m having trouble confirming my email address
- Spam, junk, and bulk mail folders: Sometimes certain email providers or internet service providers (ISPs)1 block or filter our emails as spam, so take a look in your spam, junk or bulk folders
- Email client – Your email client (for example outlook) that you’re using may be preventing certain emails from going through. Check your email client’s information on how it handles emails.
- Security: University’s and schools, companies and governments often have a high security protection in place. You can ask the institution to accept emails from Solarislive.
Help! Nothing is working.
If you’ve tried re-sending the email confirmation and you are still having trouble, here are some troubleshooting tips:
- Are we sending it to the wrong email address? If you signed up with an incorrect email, a typo or other error you will have to sign up again.
- Try changing the email address to an email address with a large domain (Gmail, Yahoo, etc.). We tend to have more success delivering emails to those types of domains.
1Providers (ISPs) – the company you use to provide your email services such as, AT&T, Comcast, or Bell.