Help Center

Answers

to some of our most
frequently asked questions

Get your event online in no time.

How it works

Sign up for a free account
Add your event details
Activate your payment processing
Publish Live
Promote your Personalized Page

Promote your events

Getting Started

Create your account

Create your account and start exploring events that you can register for, follow or save in your favorites.

Create your events

Creating a variety of events under your account makes it easy to manage all your happenings on one web event.

To get your event published quickly watch our easy to follow steps in our video tutorials.

Tutorials

Setting up your First Event

Welcome to Events managed online by Solarislive.

A place where you can create, manage and promote your events from workshops, tutorials, recitals, concerts, fundraisers and more.

Once you have completed your account information and accepted the email verification you are ready to start creating your first event.

Watch the video ‘Getting Started’ for an instructional tutorial.

Adding your Details and Images

The Details Tab – Here’s where you will describe your event, add images, and your main event banner that will appear on your Live event page.

Short Summary description – this will appear on your Event page as a brief description of this particular event.

The General Description – this allows you to provide further details about what your attendees should expect, what they will gain, or how they can benefit from participating in this event.

Watch the video ‘Adding Event Details’ for an instructional tutorial.

Setting up your Tickets

Selling tickets is easy. When you have finished setting up this page you will need to set up your payment processing section.
This is found under Event Tools > Settings > Payments.

Your Organizer Page

Learn how to setup your Organizer web page that will display all your events.

Publishing your Event

This tutorial addresses everything you need to publish your event and accept registrations.

To go live you must complete your settings, gateway, and service package.

Troubleshooting

Why Email Verification

Link to video

Why it’s important to do email verification upon signup.

Security takes the highest priority at Solarislive. In the current age of cyber threats applications or websites on the internet we need to maintain high standards and secure our service. Hence we use email address as one level to check that a human being is doing it rather than some virus code/hacking code.

Why we do it

The email verification is required for the following reasons:

Stops spam and deters robots and people from creating false accounts.
Establishes a communication channel with the user before you use advanced functionality.
The email is an identity representation which requires us to validate the email and put a hold on the account until verified.

Why it’s important.

The email verification proves:

It’s a real person
It’s the real user’s e-mail address.
You can use that e-mail to confirm that user who is using your site is the very owner of that account (for example when you need confirmation before user make an action).
You can use that e-mail to send a private information (because you’re sure that the owner of that e-mail is the real owner of the account).

Why you didn't receive your email confirmation

Why an email confirmation isn’t received.

There are many reasons why an email may not be received. Once our service sends an email to a person’s email address, we don’t have any control over what happens to the email after it leaves our email server. Email verification providers use this data to predict the likelihood an email will return as a hard bounce. Each email that’s run through this system is categorized using a scoring system and 30 different diagnostic codes. If an email is suspect, it is isolated for review and the system either auto-corrects syntax errors, or marketers can approve/remove the suspect email from their list.

Here are the most common issue we hear:

I’m having trouble confirming my email address

Spam, junk, and bulk mail folders: Sometimes certain email providers or internet service providers (ISPs)¹ block or filter our emails as spam, so take a look in your spam, junk or bulk folders
Email client – Your email client (for example outlook) that you’re using may be preventing certain emails from going through. Check your email client’s information on how it handles emails.
Security: University’s and schools, companies and governments often have a high security protection in place. You can ask the institution to accept emails from Solarislive.

Help! Nothing is working.

If you’ve tried re-sending the email confirmation and you are still having trouble, here are some troubleshooting tips:

Are we sending it to the wrong email address? If you signed up with an incorrect email, a typo or other error you will have to sign up again.
Try changing the email address to an email address with a large domain (Gmail, Yahoo, etc.). We tend to have more success delivering emails to those types of domains.

¹Providers (ISPs) – the company you use to provide your email services such as, AT&T, Comcast, or Bell.

Payment Processing

If you need help to set up your payment processing in your account, please send us a message and how we can reach you in ‘Contact Us’ under ‘Event Tools’.

Need Help?

If you have questions or need help please send us a message and how we can reach you in ‘Contact Us’ under ‘Event Tools’ (the top left corner 3 bar icon).
We will get back to you as soon as possible.