Help and Support

Ask Questions. Need more answers?

We have several options to assist you
with finding the help you need

Contact our Solarislive support team for additional help to get your event online in no time.

Support Hours

Need to reach us outside of our regular office hours?

On weekends and evenings please submit a ticket through the HelpDesk below.
Tickets are answered EST, Mon to Thurs – to 8 pm, Fri – 5 pm, and 3 pm on weekends.


Reach us by phone


Monday – Friday, 8:00 AM – 5:00 PM EST

For quicker assistance please log into your Solarislive account
before calling.



Average response time – 2 business hours.

Email »

Please Note: When supplying information include as much detail as possible so we can provide a comprehensive answer.

We will do our best to answer your question within 24 hours.

Help Desk

Tickets and Knowledgebase

Our knowledgebase provides many answers at  your fingertips

By using our ticket system

our support team can provide you with a quicker response time,

and track communications for quality resolutions.


Visit our YouTube Channel

View our videos for instruction and to see how it works.

You Tube Tutorials




Solarislive Events is an easy service to use
for event organization and promotion.

Bringing people together to enjoy location or virtual experiences through event management and ticketing sales.

Solarislive is a cloud-based software.