Watch videos that walk you through
every step of the way.
Event Overview – how it works
This tutorial provides a big picture of how registration, payment processing, accounts, scheduling and more works.
Adapting to a Virtual Event
This tutorial reviews management options and settings for your event and how to access them.
This tutorial covers understanding how notices, messages, and updates work.
Accessing your Reports
& Participant Details
This tutorial reviews how to access your report options, search, download and more.
How to Copy
Learn how to copy an event to save numerous hours of starting from scratch.
This tutorial also covers how to archive or delete an event.
In this tutorial, you will learn about the benefits of having a teacher’s account and how to obtain one.
An account is required before registering for an event or accessing its features.
Creating and Using an
In this tutorial, you will learn about the benefits of having an adjudicator’s account and how to obtain one.
If you adjudicate other events using the Solarislive service, you must create an account with each event you will adjudicate. Once the badge# is applied for that event you can easily login to their site to access the schedule. Each Festival or Competition will give you a unique badge# for their event.
How to Register
and use your Account
In this tutorial, users will learn how to create an account and how to register for an event.
An account is required before registering for an event or accessing its features.
Add this video link to your home page Event Information box, by going to Events> Links in your account.
Event Details & Contact
This tutorial covers getting your home page started, which includes getting the URL for your event.
The URL link is what you will use to send to your participants or add this link to your website.
It also covers how to Add your Event Welcome message, contact information, and other details.
This tutorial will show you how to personalize your header where you can upload a logo, add the main image, and choose the colour theme.
This tutorial will show you how to add helpful information and resources to your event that will appear on the right-hand side of your main page under the Information box.
This tutorial provides simple instructions on adding and displaying sponsor logos to your event that will appear on your main page under the banner image.
To change your account information.
In the top right-hand corner beside your name, click on the down arrow.
You can change your name, organization, email, and password.
You can change the address.
Modify any of the fields below and click update to save your changes. Click on ‘Organization’ to change your Organization address and phone.
To change your password go to the top right-hand corner beside your name, click on the down arrow.
Choose Settings and you will see your account information and what you can update.
Registration Details &
The Registration section is all about customizing your forms for users to create an account and the registration process.
This tutorial covers the ‘Birth Date Verification’ feature for the registration process.
Registering for an event requires the user to have an account.
An account holder may be a teacher, parent, student, or adjudicator.
An account, depending on their account type, provides the account holder the ability to view their registrations, their schedule, adjudications online, and more.
To learn more about how these accounts are used watch the ‘Account Types’ tutorials.
Fields & Terms
Custom Registration Entry Fields
This tutorial covers custom fields that are specific to adding global questions that you want to ask for every registration entry.
To see this in action you will need to add at least one item to your Syllabus section which may also be known as your Agenda, Curriculum, or Programme.
Terms and conditions are essential for informing participants of your terms and the risks (if applicable) involved in your activities. When written accurately they can also protect you from liability.
The terms you add will appear on the checkout page as a link that allows them to read your terms and conditions/waiver you upload before agreeing.
This tutorial covers how to personalize information and instructions about the benefits of teachers and adjudicators having an account.
The Product section is like a shopping cart where you can sell other items during registration, such as;
prepaid programs or make a donation which is an easy way to fundraise and cover costs.
The items you add here will appear in the registration checkout process.
This is also where you can add a service fee, or late fee.
You have the option to accept cheques, credit cards, or both.
If you’d like to accept payments by credit card please contact Solarislive.
In this tutorial, you’ll learn how to accept payments by cheque.
Your Syllabus may be referred to as a Programme, Catalog, Agenda or Programme.
You have the ability to change the label name that will appear in the top menu of your App (the admin side) and your Live pages.
This tutorial covers how to Import your Syllabus, Curriculum, or Programme.
You have the option to import your programme or add them one by one.
This tutorial is about creating the structure of your Syllabus, Curriculum, or Programme, which is essentially your catalog.
Adding and Choosing Options
In this tutorial, you will learn how to add and choose available options to customize your classes or entries.
Schedule Details and Display
This tutorial covers adding a message to your Schedule page, including setting Dates and Schedule display options.
This tutorial covers how to add a Virtual or Location Venue, Days and Sessions for your schedule.
Setting up your Venue Locations is an important element to creating your Schedule and Reports.
This tutorial covers how to add an adjudicator and create a badge number for online adjudication.
Adding your adjudicators will assist in both managing their details and creating your schedule.
If you plan to use our schedule feature it is essential to add all your adjudicators. In the ‘Assign IDs’ tab you will associate the adjudicator to the applicable ID. This will allow the schedule to place the adjudicator in the correct venue/class.
This tutorial covers how to assign IDs and understand how this merges the venue, date, session, adjudicator, and participants into your schedule and reports.
Manage – Part One
This tutorial covers – understanding settings and connecting your classes to your venue sessions.
If you’ve been following these tutorials in order, you will have created your IDs and assigned the IDs to your Adjudicators, Venues, and Classes – or be familiar with this step.
IMPORTANT: Please ensure you have completed all pre-SCHEDULING tasks prior to the START OF SCHEDULING Manage – Assign Registration Times (Drag and Drop)
Documents referenced in this tutorial.
At A Glance – Adjudicator, Venue, Classes
Manage – Part Two
In this tutorial you’ll learn how to use drag and drop to create your schedule, and how it will appear on your live page.
Before you drag and drop watch Schedule Manage Part one, and have completed the necessary tasks.
You can also use the checklist page shown in the tutorials section – Before you start.
Results & Adjudication
This tutorial is for admins, which reviews how Results and Adjudication are managed online.
Send this link to your adjudicators ahead of time »
They will also have access to this link on their Adjudication Schedule page.
It includes a video Tutorial, adding adjudication Marks and Comments, and Viewing Tips.
Create other Event Types
Sign up for a free account
Add your event details
Activate your payment processing
Promote your Personalized Page
Create your account and start exploring events that you can register for, follow or save in your favorites.
Creating a variety of events under your account makes it easy to manage all your happenings on one web event.
To get your event published quickly watch our easy to follow steps in our video tutorials.
Accounts and Registration
Link to video
Why it’s important to do email verification upon signup.
Security takes the highest priority at Solarislive. In the current age of cyber threats applications or websites on the internet we need to maintain high standards and secure our service. Hence we use email address as one level to check that a human being is doing it rather than some virus code/hacking code.
Why we do it
The email verification is required for the following reasons:
- Stops spam and deters robots and people from creating false accounts.
- Establishes a communication channel with the user before you use advanced functionality.
- The email is an identity representation which requires us to validate the email and put a hold on the account until verified.
Why it’s important.
The email verification proves:
- It’s a real person
- It’s the real user’s e-mail address.
- You can use that e-mail to confirm that user who is using your site is the very owner of that account (for example when you need confirmation before user make an action).
- You can use that e-mail to send a private information (because you’re sure that the owner of that e-mail is the real owner of the account).
Why an email confirmation isn’t received
There are many reasons why an email may not be received. Once our service sends an email to a person’s email address, we don’t have any control over what happens to the email after it leaves our email server. Email verification providers use this data to predict the likelihood an email will return as a hard bounce. Each email that’s run through this system is categorized using a scoring system and 30 different diagnostic codes. If an email is suspect, it is isolated for review and the system either auto-corrects syntax errors, or marketers can approve/remove the suspect email from their list.
Here are the most common issue we hear:
I’m having trouble confirming my email address
- Spam, junk, and bulk mail folders: Sometimes certain email providers or internet service providers (ISPs)1 block or filter our emails as spam, so take a look in your spam, junk or bulk folders
- Email client – Your email client (for example outlook) that you’re using may be preventing certain emails from going through. Check your email client’s information on how it handles emails.
- Security: University’s and schools, companies and governments often have a high security protection in place. You can ask the institution to accept emails from Solarislive.
Help! Nothing is working.
If you’ve tried re-sending the email confirmation and you are still having trouble, here are some troubleshooting tips:
- Are we sending it to the wrong email address? If you signed up with an incorrect email, a typo or other error you will have to sign up again.
- Try changing the email address to an email address with a large domain (Gmail, Yahoo, etc.). We tend to have more success delivering emails to those types of domains.
1Providers (ISPs) – the company you use to provide your email services such as, AT&T, Comcast, or Bell.
Create your account type for Participants, Parents, Teachers and Adjudicators.
If you need help to set up your payment processing in your account, please send us a message and how we can reach you in ‘Contact Us’ under ‘Event Tools’.
If you have questions or need help please send us a message and how we can reach you in ‘Contact Us’ under ‘Event Tools’ (the top left corner 3 bar icon).
We will get back to you as soon as possible.
Need registration for Workshops, Fundraisers, and other events?
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with the option to set registration by ticket price, donation or free.
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Solarislive Events is an easy service to use
for event organization and promotion.
Bringing people together to enjoy location or virtual experiences through event management and ticketing sales.
Solarislive is a cloud-based software.