Competition
Event Management
Tutorials

Watch videos that walk you through
every step of the way.

Get your event online in no time.

Overview and Event Tool Tutorials

Event Overview – how it works

COMING SOON!

This tutorial provides a big picture of how registration, payment processing, accounts, scheduling and more works.

Adapting to a Virtual Event

This tutorial reviews options for managing a Virtual Competition.

Event Tools

This tutorial reviews management options and settings for your event and how to access them.

Notice, Messages
and Updates

This tutorial covers understanding how notices, messages, and updates work.

Accessing your
Reports

This tutorial reviews how to access your report options, search, download and more.

How to Copy
an Event

Learn how to copy an event to save numerous hours of starting from scratch.

This tutorial also covers how to archive or delete an event.

Creating Accounts & How to Register Tutorials

Creating a
Teachers Account

In this tutorial, you will learn about the benefits of having a teacher’s account and how to obtain one.

An account is required before registering for an event or accessing its features

Creating an
Adjudicators Account

In this tutorial, you will learn about the benefits of having an adjudicator’s account and how to obtain one.

An account is required before registering for an event or accessing its features.

How to Register
and use your Account

In this tutorial, you will learn about the benefits of having an adjudicator’s account and how to obtain one.

An account is required before registering for an event or accessing its features.

Competition Events – Site Set-Up Tutorials

Event Details & Contact

This tutorial covers getting your home page started, which includes getting the URL for your event.
The URL link is what you will use to send to your participants or add this link to your website.

It also covers how to Add your Event Welcome message, contact information, and other details.

Event Design

This tutorial will show you how to personalize your header where you can upload a logo, add the main image, and choose the colour theme.

Event Links

This tutorial will show you how to add helpful information and resources to your event that will appear on the right-hand side of your main page under the Information box.

Event Sponsors

This tutorial provides simple instructions on adding and displaying sponsor logos to your event that will appear on your main page under the banner image.

Settings

To change your account information.

In the top right-hand corner beside your name, click on the down arrow.
Choose settings.

Account:
You can change your name, organization, email, and password.
Organization:
You can change the address.

Account

Modify any of the fields below and click update to save your changes. Click on ‘Organization’ to change your Organization address and phone.

To change your password go to the top right-hand corner beside your name, click on the down arrow.
Choose Settings and you will see your account information and what you can update.

Registration Set-Up Tutorials

Registration Details &
Age Verification

The Registration section is all about customizing your forms for users to create an account and the registration process.

This tutorial covers the ‘Birth Date Verification’ feature for the registration process.

Registration
Account Form

Registering for an event requires the user to have an account.

An account holder may be a teacher, parent, student, or adjudicator.
An account, depending on their account type, provides the account holder the ability to view their registrations, their schedule, adjudications online, and more.

To learn more about how these accounts are used watch the ‘Account Types’ tutorials.

Custom Registration
Fields & Terms

Custom Registration Entry Fields

This tutorial covers custom fields that are specific to adding global questions that you want to ask for every registration entry.

To see this in action you will need to add at least one item to your Syllabus section which may also be known as your Agenda, Curriculum, or Programme.

Terms

Terms and conditions are essential for informing participants of your terms and the risks (if applicable) involved in your activities. When written accurately they can also protect you from liability.

The terms you add will appear on the checkout page as a link that allows them to read your terms and conditions/waiver you upload before agreeing.

 

Registration Teachers
& Adjudicators

This tutorial covers how to personalize information and instructions about the benefits of teachers and adjudicators having an account.

Registration
Products

The Product section is like a shopping cart where you can sell other items during registration, such as;
prepaid programs or make a donation which is an easy way to fundraise and cover costs.

The items you add here will appear in the registration checkout process.

This is also where you can add a service fee, or late fee.

Registration
Payment Types

You have the option to accept cheques, credit cards, or both.

If you’d like to accept payments by credit card please contact Solarislive.

In this tutorial, you’ll learn how to accept payments by cheque.

Syllabus, Programme, Curriculum, Catalogue Tutorials

Details
Welcome Page

Your Syllabus may be referred to as a Programme, Catalog, Agenda or Programme.

You have the ability to change the label name that will appear in the top menu of your App (the admin side) and your Live pages.

Importing your
Curriculum

This tutorial covers how to Import your Syllabus, Curriculum, or Programme.

You have the option to import your programme or add them one by one.

Creating your
Syllabus/Catalogue

This tutorial is about creating the structure of your Syllabus, Curriculum, or Programme, which is essentially your catalog.

Adding and Choosing Options

In this tutorial, you will learn how to add and choose available options to customize your classes or entries.

Creating your Schedule Tutorials

Schedule Details and Display

This tutorial covers adding a message to your Schedule page, including setting Dates and Schedule display options.

Venues

This tutorial covers how to add a Virtual or Location Venue, Days and Sessions for your schedule.

Setting up your Venue Locations is an important element to creating your Schedule and Reports.

Adjudicators

This tutorial covers how to add an adjudicator and create a badge number for online adjudication.

Adding your adjudicators will assist in both managing their details and creating your schedule.

If you plan to use our schedule feature it is essential to add all your adjudicators. In the ‘Assign IDs’ tab you will associate the adjudicator to the applicable ID. This will allow the schedule to place the adjudicator in the correct venue/class.

Assigning IDs

This tutorial covers how to assign IDs and understand how this merges the venue, date, session, adjudicator, and participants into your schedule and reports.

Resources

Create other Event Types

  • Sign up for a free account

  • Add your event details

  • Activate your payment processing

  • Publish Live

  • Promote your Personalized Page

Create your account and start exploring events that you can register for, follow or save in your favorites.

Creating a variety of events under your account makes it easy to manage all your happenings on one web event.

To get your event published quickly watch our easy to follow steps in our video tutorials.

Accounts and Registration

Link to video

Why it’s important to do email verification upon signup.

Security takes the highest priority at Solarislive.  In the current age of cyber threats applications or websites on the internet we need to maintain high standards and secure our service. Hence we use email address as one level to check that a human being is doing it rather than some virus code/hacking code.

Why we do it

The email verification is required for the following reasons:

  • Stops spam and deters robots and people from creating false accounts.
  • Establishes a communication channel with the user before you use advanced functionality.
  • The email is an identity representation which requires us to validate the email and put a hold on the account until verified.

Why it’s important.

The email verification proves:

  • It’s a real person
  • It’s the real user’s e-mail address.
  • You can use that e-mail to confirm that user who is using your site is the very owner of that account (for example when you need confirmation before user make an action).
  • You can use that e-mail to send a private information (because you’re sure that the owner of that e-mail is the real owner of the account).

Why an email confirmation isn’t received

There are many reasons why an email may not be received.   Once our service sends an email to a person’s email address, we don’t have any control over what happens to the email after it leaves our email server. Email verification providers use this data to predict the likelihood an email will return as a hard bounce. Each email that’s run through this system is categorized using a scoring system and 30 different diagnostic codes. If an email is suspect, it is isolated for review and the system either auto-corrects syntax errors, or marketers can approve/remove the suspect email from their list.

Here are the most common issue we hear:

I’m having trouble confirming my email address

  1. Spam, junk, and bulk mail folders: Sometimes certain email providers or internet service providers (ISPs)1 block or filter our emails as spam, so take a look in your spam, junk or bulk folders
  2. Email client – Your email client (for example outlook) that you’re using may be preventing certain emails from going through.  Check your email client’s information on how it handles emails.
  3. Security: University’s and schools, companies and governments often have a high security protection in place. You can ask the institution to accept emails from Solarislive.

Help! Nothing is working.

If you’ve tried re-sending the email confirmation and you are still having trouble, here are some troubleshooting tips:

  1. Are we sending it to the wrong email address?  If you signed up with an incorrect email, a typo or other error you will have to sign up again.
  2. Try changing the email address to an email address with a large domain (Gmail, Yahoo, etc.). We tend to have more success delivering emails to those types of domains.

1Providers (ISPs) – the company you use to provide your email services such as, AT&T, Comcast, or Bell.

Create your account type for Participants, Parents, Teachers and Adjudicators.

Payments

If you need help to set up your payment processing in your account, please send us a message and how we can reach you in ‘Contact Us’ under ‘Event Tools’.

If you have questions or need help please send us a message and how we can reach you in ‘Contact Us’ under ‘Event Tools’ (the top left corner 3 bar icon).
We will get back to you as soon as possible.

Need registration for Workshops, Fundraisers, and other events?

Create.Promote.Register.

A free service to create your virtual or location events
with the option to set registration by ticket price, donation or free.

Create your free account here 

The Solarislive Event Manager is an easy service to use for event organization and promotion.

Bringing people together to enjoy location or virtual experiences through event management and ticketing sales.

Solarislive is a cloud-based software.